Privacy policy
How Speakto handles account, workspace, customer-interaction, and service data.
This document is provided for transparent product planning and must be reviewed by qualified legal counsel before it is treated as a final agreement.
Scope
This policy covers Speakto’s public website and hosted customer-experience platform. A subscribing organization controls the customer and conversation data it submits; Speakto processes that data to provide the service and follow documented instructions.
Data we process
We may process account details, workspace configuration, staff access, visitor identifiers, contact information, conversations, tickets, uploaded knowledge, channel configuration, payment and invoice references, device and usage telemetry, and support communications.
Why we process data
We use data to authenticate users, deliver the platform, route customer communications, provide AI and retrieval features, prevent abuse, maintain security, support customers, bill accounts, and improve reliability.
Providers and transfers
Approved infrastructure, communications, AI, analytics, and payment providers may process limited data needed to deliver their function. Razorpay handles the primary India checkout flow under its own terms. Workspace administrators choose external channels and AI providers.
Retention and rights
Retention depends on account status, workspace settings, legal requirements, backups, and contractual instructions. Contact privacy@speakto.ai for an applicable access, correction, deletion, or data-processing request.