FOR SAAS

Product support that follows the customer from question to resolution.

Combine website chat, product knowledge, AI guidance, human escalation, CRM history and ticket SLAs in one customer operation.

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Onboarding · support · retention
01
SPEAKTO CAPABILITY

Answer product questions

Configure the customer experience around the website, team and business outcome instead of forcing every customer through one generic workflow.

  • Flexible website profiles
  • Conversation routing
  • Customer context
02
SPEAKTO CAPABILITY

Escalate technical issues

Use approved AI assistance and clear human ownership to keep answers accurate and service personal.

  • Grounded AI
  • Human handoff
  • Role-aware controls
03
SPEAKTO CAPABILITY

Measure service quality

Track real operational activity and improve the experience using conversation, ticket, staff and AI performance signals.

  • Live metrics
  • Historical reports
  • Exportable data
READY WHEN YOU ARE

Build a customer experience that knows when to automate—and when to listen.

Create a Speakto workspace or talk through your websites, support flow and AI requirements with our team.

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