CUSTOMER CONTEXT

From first message to resolved issue, keep the history together.

Automatically connect conversations to customer records, notes, activity, tickets and service-level workflows.

Create workspace Book a guided demo
CRM · ticketing · SLA
01
SPEAKTO CAPABILITY

Know who is asking

Contacts hold identity, organization, category, tags, custom fields, notes and a complete interaction timeline.

  • CSV import and export
  • Customer history and recent conversations
  • Agent and organization assignment
02
SPEAKTO CAPABILITY

Turn problems into accountable work

Create tickets with ownership, priority, evidence, approvals and SLA deadlines directly from customer interactions.

  • Assignment and escalation
  • Internal notes and attachments
  • Merge, resolve and close workflows
03
SPEAKTO CAPABILITY

Preserve continuity

Agents can move between the live conversation, contact profile and service history without rebuilding context.

  • Conversation-to-ticket linking
  • Customer timeline
  • Resolution audit trail
READY WHEN YOU ARE

Build a customer experience that knows when to automate—and when to listen.

Create a Speakto workspace or talk through your websites, support flow and AI requirements with our team.

Create workspace Contact sales