ANALYTICS AND INTELLIGENCE

See the health of customer support as it happens.

Measure website journeys, chat demand, response quality, AI usage, tickets, staff availability and customer experience from operational data.

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Live metrics · trends · exports
01
SPEAKTO CAPABILITY

Operations at a glance

Track live visitors, active conversations, queues, first response and staff availability.

  • Date-range comparisons
  • Channel filters
  • Conversation volume series
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SPEAKTO CAPABILITY

Understand AI contribution

Measure AI conversations, containment, knowledge readiness, credit use and handoff behavior.

  • AI usage metrics
  • Knowledge performance
  • Human continuity
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SPEAKTO CAPABILITY

Export the evidence

Use tenant-scoped CSV exports for deeper analysis and operational reviews.

  • Support and ticket exports
  • Measured, zero-filled time series
  • Role-controlled access
READY WHEN YOU ARE

Build a customer experience that knows when to automate—and when to listen.

Create a Speakto workspace or talk through your websites, support flow and AI requirements with our team.

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