WORKFLOW AUTOMATION

Move repetitive support work without hiding the rules.

Build event-driven automations for routing, prioritization, notifications, replies, ticket updates and secure webhooks.

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Triggers · conditions · actions
01
SPEAKTO CAPABILITY

React to real customer events

Trigger workflows from contacts, conversations, messages, tickets and operational changes.

  • Structured conditions
  • Priority and status checks
  • Stop-after-match control
02
SPEAKTO CAPABILITY

Coordinate teams and AI

Assign agents or departments, invoke an approved assistant and notify the right people.

  • Department routing
  • AI assistant routing
  • Cross-channel notifications
03
SPEAKTO CAPABILITY

Connect external systems

Send durable, signed webhook actions and inspect execution logs when downstream systems need to react.

  • Retry-aware execution
  • Automation logs
  • Tenant-safe actions
READY WHEN YOU ARE

Build a customer experience that knows when to automate—and when to listen.

Create a Speakto workspace or talk through your websites, support flow and AI requirements with our team.

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